Refund Policy

Effective Date: July 6, 2026

At Soul Vibe, we strive to provide high-quality services and an excellent customer experience. This Refund Policy explains when refunds may be granted for purchases made through soulvibeonline.com.

By purchasing our services, you agree to this Refund Policy.

1. Digital and Online Services

Our services are provided online. Once a service has been delivered, completed, or substantially performed, it is generally not eligible for a refund unless required by applicable law.

2. Refund Eligibility

You may be eligible for a refund if:

• You were charged incorrectly.
• You were charged more than once for the same purchase.
• We are unable to provide the service you purchased.
• A refund is required under applicable consumer protection laws.

Refund requests are assessed on a case-by-case basis.

3. Non-Refundable Circumstances

Refunds will generally not be provided if:

• You change your mind after purchasing.
• You no longer wish to use the service.
• You fail to use the service after purchase.
• The service has already been delivered or completed.
• Your dissatisfaction is based on personal preference rather than a failure to provide the purchased service.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Requesting a Refund

To request a refund, please contact us with:

• Your full name.
• The date of purchase.
• Details of the service purchased.
• Proof of payment.
• A brief explanation of the reason for your request.

Requests should be submitted as soon as reasonably possible after the issue arises.

5. Refund Processing

If your refund request is approved, we will process the refund using the original payment method wherever possible.

Processing times may vary depending on your payment provider or financial institution.

6. Cancellations

If your service allows cancellation before it has started, you may request cancellation by contacting us promptly. Once work has commenced or the service has been delivered, cancellation may no longer be possible.

7. Fraud Prevention

We reserve the right to refuse refund requests that are fraudulent, abusive, or made in bad faith.

8. Consumer Rights

This Refund Policy is intended to comply with applicable consumer protection laws. Nothing in this policy excludes or limits any rights or remedies you may have under applicable law.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page together with the updated effective date.

10. Contact Us

If you have any questions or wish to request a refund, please contact us:

Business Name: Soul Vibe
Website: soulvibeonline.com
Phone: 078 638 3433

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